Hydropool hot tub error messages (and how to fix them)

Hydropool hot tub error messages
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My hydropool hot tub isn't working

Have you got a hydropool hot tub, that is not working? 

This post looks at hydropool hot tub error messagesAnd how to fix them. These error messages indicate what may be wrong with the hot tub. 

You can fix many yourself. And if not a qualified technician will be able to help.

Hydropool hot tub error messages

Hot tubs have handy little topside controls, that usually indicate a fault using a code. This helps you identify the fault and fix it yourself. Or relay the information to a trained professional for a faster diagnosis and repair. 

The following error messages may show on your hydropool hot tub.

Error MessageProbable CauseRecommended Action
HrAn internal hardware error has been detected.Contact your supplier. Or a local hot tub technician.
PrrIndicates a problem with the regulation probe. The system is constantly verifying if the temperature probe reading is within normal limits.Contact your supplier. Or a local hot tub technician.
HL"Overheat" - The water temperature at the heater has reached 48 degrees C.DO NOT ENTER THE WATER.
Remove the spa cover and allow water to cool. Once the heater has cooled, reset by pushing any button. If the hot tub does not reset, shut off power to the spa and call your supplier for a service.
OH"Overheat" - The water temperature in the spa has reached 42 degrees C.DO NOT ENTER THE WATER.
Remove the spa cover and allow water to cool. At 41.7 the spa should automatically reset. If spa does not reset, shut off power to the spa and call your supplier for a service.
FLOThe system does not detect any water flow while the filtration pump was running.If the water level is normal, make sure all pumps are primed.
If problem persists, contact your supplier for a service.
UPLNo low level configuration software has been downloaded into the system.Contact your supplier or local hot tub technician.
AOHThe temperature inside the spa skirt is too high, causing the internal temperature in the spa pack to increase above normal limits.DO NOT ENTER THE WATER.
Take the cover off and allow the water to cool.
If possible, remove the spa cabinet on the control board side.
If problem persists contact your supplier or a local hot tub technician.

Follow the instructions given. Or let your hot tub technician know that this is showing on the top side if you need to call for help. This will help them identify the problem. And hopefully, reduce the time on site, and increase the chances that the problem is fixed on the first visit. 

Debbie Ekins
Debbie Ekins
Eagle Leisure - Sales & Marketing Manager Mission = to arm you with the knowledge you need to make the best buying decisions. Fuelled by coffee (and naps). Explorer of Scotland and the world.
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