There are lots of features that you might want to consider before buying a hot tub.
Where is it built?
Who built it?
What components does it use?
They are all important things. But they might not be the most important things to consider.
In this post we’ll talk about what the most important thing is to consider before buying a hot tub.
Why is a good hot tub supplier so important?
A good hot tub supplier is the most important consideration. Arguably it is more important than a good hot tub manufacturer.
Well, when you buy you hot tub, it is usually the supplier who is responsible for ensuring that any warranty issues are upheld. That means that if anything goes wrong with your hot tub within the warranty period, it is the supplier who you contact and who deals with it, not the manufacturer.
It will depend on who the manufacturer is, but if you were to contact the manufacturer directly, they would more than likely tell you to go back through the supplier.
So, if your supplier isn’t willing to help. Or worse, isn’t around any more – then you might find yourself in a tricky situation and may need to pay to fix it out your own pocket.
As (what we consider to be) a good supplier, we don’t want to work with bad manufacturers.
Firstly, we don’t want to upset our customers with hot tubs that break down. Plus, it’s expensive and time consuming to fix numerous hot tub breakdowns. So we want to sell a high-quality hot tub that has less chance of breaking down.
Plus, we want to know that if the worst does happen, and something goes wrong we need to know that the manufacturer will back us up with support and parts under warranty.
For this reason, good suppliers and good manufacturers usually go hand in hand 🤝
Personally, we’ve chosen to supply the American made Artesian Spas, as we know they offer a good warranty and are on hand to help if anything goes wrong with our customers hot tub.
You will find that a good, reputable supplier will have carefully thought about who to partner with and why.
The problem with hot tub suppliers...
Sadly, in this industry there are some hot tub suppliers, usually online retailers, that pop up. Not that there is anything inherently wrong with online retailers, but they usually sell hot tubs at high volume, low profit.
Ultimately they rarely make enough money to maintain a sustainable business and tend to close down. They either close down for good. Or, their directors will buy the assets and they will continue trading as normal but under a different name.
If this happens, your warranty will usually be null and void and you will need to pay out your own pocket for anything that goes wrong.
So, it’s really important to find a good supplier that will be around to uphold the guarantee.
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How to find a good hot tub supplier
My advice would be to find a couple of local suppliers that you like, that you trust, and that come recommended.
You can then narrow it down to hot tub models that you like and that are within you budget, while resting assured that they will be on hand, and nearby to help solve any issues that you might have.
While there are lots of things to consider, the number one most important consideration when you are buying a hot tub is the supplier.
Ultimately, your suppliers are the ones that you will have to deal with on an ongoing basis, and who you will have to contact if anything goes wrong.
So, make sure that you get a great supplier for your hot tub.